Key Responsibilities

• Assisting the Outlet Manager in executing store operations during scheduled shifts.

• Setting goals for the work group, developing organizational capability, and modelling how work together.

• Displays a customer come first attitude by training and holding partners accountable for delivering legendary customer service.

• Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.

• Conduct ROR (Review of Operations Risks) on food safety, SOPs, product quality and health risks to ensure compliance to required standards.

Requirements

• Relentless focus on customer, understands what customer wants and how to deliver the experience.

• Listens and communicates well with others within and outside of BR. Creates a team environment that is positive and productive.

• Takes personal responsibility to do the right thing. Adapts quickly to change and makes timely, thoughtful decisions.

• Understands to drive overall business success and is accountable to prioritize and deliver quality results.

• Lead with trust, commitment, coach and develop junior staff.

• Holds a diploma in Hotel Management or its equivalent with 2 years of experience in operations management in F&B or food service industry.

• Articulate and able to communicate effectively across all functions and levels.

• Demonstrate leadership in managing teams and sales/achievement driven.